The Warehouse Coordinator is responsible for all goods receipt as well as shipments prepared by the Marken San Francisco Branch in ambient, refrigerated, frozen or cryogenic temperatures are carried out proficiently, ensuring that relevant documentation are prepared in strict compliance with existing SOP's and that temperature results are retrieved and uploaded in Maestro in a timely manner. Will work in conjunction with all Marken operated branches and their agents. Responsible for ensuring targeted company goals relating to specific KPI's such as OTP and recording milestones in Maestro. Works closely with Customer Service and Implementation Managers to always ensure GDP and Regulatory. Ensures shipments are prepared in accordance with Special Instructions and expedited on time and within required specifications. Ensures appropriate packaging provision, (Credo & Bio boxes and Dry Vapor shippers) are completed in a timely manner, being supported by the Operations Supervisor. Collaborates with management and department personnel throughout Marken to ensure that capabilities are available to meet client and service demands. Delivery of exceptional service to both external and internal clients. Performs tasks in full compliance with regulatory and trade laws and processes. Supervises third parties (local agents, airlines, suppliers, etc.) to ensure compliance and expectations. Contributes towards corporate initiatives and incorporating network best practices. Develops and implements strategic plans in cooperation with the LATAM and Global Marken leadership teams. Organizes/maintains inventory and storage area. Measures and reports the effectiveness of warehousing activities. Assures client expectations are met and exceeded. Maintains quality service by establishing and enforcing organizational standards. Satisfies and builds loyalty with external and internal clients. Requires operations experience in healthcare supply chain, services and logistics, demonstrated process improvement, planning and execution skills, strategic thinking ability, good organizational and time management skills, working knowledge of IATA regulations including Transportation of Dangerous Goods, specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications (Excel), good problem-solving skills, excellent communication skills (both verbal and written), unquestionable character and integrity. This role will require weekend work.
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