The Accounts Receivable Manager is responsible for the development of strategies in establishing a continuous improvement work environment and daily operational control for accounts receivable functions managed. Enforce organizational policies and procedures to ensure quality, high staff productivity, appropriate cost controls and effective operations. Ensures the day to day accounts receivable operation for the Aramark Direct Sales (ADS) business unit is managed at high efficiency levels and the growing team of collection experts is motivated to meet and exceed their goals. Accurate collections and projections, implementing best practice, and meeting all financial goals and objectives is a requirement for this role. In addition to overseeing the collections team for the ADS business unit, this individual will oversee a group of Accounts Receivable Specialists (ARS) that perform administrative accounts receivable functions supporting the operations.
**Remote Role**
Oversee overall collections financial performance, including cash flow, Days Sales Outstanding (DSO), and bad debt for ARS.
Develop and implement strategic initiatives to improve cash flow and reduce DSO.
Analyze team metrics to identify trends; lead discovery projects to ensure adherence to established methods and practices, and implement remediation plans as needed.
Serve as Business Process Owner (BPO) for ARS receivables functions, ensuring alignment with ROI, productivity, and compliance goals.
Manage invoicing processes for large, multi-location clients, including the ability to consolidate billing across multiple sites, ensure accuracy in complex account structures, and coordinate with client finance teams to resolve discrepancies efficiently
Provide oversight of daily collections operations, ensuring accuracy and timeliness.
Monitor daily workloads to ensure resolution of all items in a timely and accurate manner.
Create and maintain detailed workflow documentation for processes and procedures.
Develop and deliver meaningful reporting and insights for senior-level management.
Ensure timely escalation and notification of potential write-offs to appropriate stakeholders.
Provide leadership, planning, and direction for all areas of responsibility.
Establish and maintain quality measures, departmental standards, and service level agreements (SLAs).
Conduct regular assessments of job functions to ensure alignment between staff roles and responsibilities.
Promote professional development through staff education and skill enhancement opportunities.
Maintain departmental SLAs and ensure consistent service delivery.
Collaborate with corporate counsel, external attorneys, and trade organizations as needed.
Maintain continuous communication with internal departments to address priorities and resolve shortfalls.
Continuously evaluate and improve processes and procedures; coordinate and implement changes as necessary.
Oversee staffing, onboarding, and training for assigned functional areas.
Evaluate associate performance and make recommendations for annual merit increases.
Manage and support frontline supervisors, providing coaching, performance feedback, and development opportunities to ensure effective leadership and team performance.
Perform other duties as assigned that are reasonably within the scope of the responsibilities listed above.
Proven experience in developing and delivering collections training programs.
Familiarity with managing large transactional data sets.
Proven experience managing invoicing processes, including the ability to consolidate billing across multiple sites and ensure accuracy in complex account structures
Hands-on experience with invoicing through procurement systems such as Ariba, Coupa, and Oracle.
Strong organizational and time management skills.
Excellent written and verbal communication abilities.
High attention to detail and accuracy.
Strong analytical and problem-solving capabilities.
Exceptional interpersonal skills for effective collaboration with internal and external stakeholders.
Customer-focused approach with the ability to handle inquiries in a friendly, courteous, and timely manner.
Advanced proficiency in Microsoft Office Suite, particularly Word and Excel.
Experience with Oracle Accounts Receivable (AR) is preferred.
Ability to prioritize tasks and meet tight deadlines in a fast-paced environment.
Capable of working independently and collaboratively within a team setting
Bachelors preferred
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