CIBC Bank USA seeks a Salesforce Administrator to customize Salesforce applications to meet business requirements, including creating custom objects, fields, record types, page layouts, and validation rules. Manage Salesforce CRM platforms, including Sales Cloud, Service Cloud, Financial Services Cloud, Experience Cloud, and Marketing Cloud. Configure and maintain workflow rules, process builder flows, and approval processes to automate business processes. Perform system maintenance, including monitoring system performance, performing health checks, and managing system backups. Create and manage reports and dashboards to provide actionable insights and track key performance metrics. Execute Dev Ops pre- and post-deployment tasks in all environments. Position requires a Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, followed by 5 years of progressively responsible experience as a Salesforce Administrator. Experience must include a minimum of: 5 years of experience with Salesforce implementation and management; 5 years of experience with Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL); 5 years of experience with Apex (including CSS, JavaScript, and Lightning components); 5 years of experience with Salesforce sharing and security (including roles, profiles, permissions, OWD, and sharing rules); and 2 years of experience with building complex flows from scratch. Must have Salesforce Administrator or Platform Developer certification. Part-time telecommuting is permitted.
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