Job Description
For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.
York Telecom provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support.
Yorktel is seeking a Manager of Service Implementation who will lead the team responsible for onboarding customer systems onto Yorktel’s Managed Services platform. This role ensures a smooth transition from deployment to steady-state support by validating, configuring, and integrating systems into monitoring and support workflows. The Manager oversees team performance, standardizes procedures, tracks throughput, and serves as a liaison between Delivery, QA, and Support to maintain high service quality and client satisfaction.
Roles & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Leadership & Supervisory Responsibilities:
Required Skills & Abilities:
Education & Experience:
Additional Requirements:
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
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