Job Description

Field Based Community Health Worker - Henderson, NC at UnitedHealthcare summary:

The Field Based Community Health Worker provides in-field assessment, care planning, and coordination for Medicaid members, addressing their social determinants of health and connecting them to community and social services. They act as a liaison between members, healthcare providers, and social service programs to ensure personalized, appropriate, and accessible care. This role requires strong communication, organizational skills, and local travel to maximize health outcomes and support for vulnerable populations.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinants of health such as transportation, housing, and food access.

Schedule: Monday through Friday between the hours of 8 am to 5 pm. (Alternative schedule may be available after 6 months of employment) We offer our established staff the option to work 4 10-hour days (7 am-6pm) in lieu of the traditional 8 hour 5/day week schedule. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location : Henderson, NC

Local travel up to 50% and mileage is reimbursed at current government rate.

If you live near Henderson, NC , you’ll enjoy the flexibility of a hybrid remote role* as you take on some tough challenges.

Primary Responsibilities:

• Assess, plan, and implement care strategies that are individualized by patients and directed toward the most appropriate, lease restrictive level of care
• Create a positive experience and relationship with the members
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patients, family and healthcare providers
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
• Document all member assessments, care plan and referrals provided
• You’ll need to be flexible, adaptable and, above all, patient in all types of situations
• Engage members either face to face or telephonically
• Help members set person-centered SMART goals and develop a care plan to achieve those goals with regular follow up calls and ongoing documentation of progress towards goals met
• Adhere to detailed, specific documentation requirements in the member’s health record
• Proactively engage the members to manage their own health and healthcare using Motivational Interviewing Skills
• Support the member to ensure pick - up of their Rx
• Partner with care team (community, providers, internal staff) / Knowledge and continued learning of community cultures and values / May conduct Health Risk Assessments (HRA) if needed
• Partner with and support care team by completing delegated tasks
• Provide member education on community resources and benefits
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, working well in a team and on your own and ability to manage multiple deadlines
• Knowledge and continued learning of community cultures and values
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

• High School Diploma/GED (or higher) OR 5+ years of equivalent case management experience
• 2+ years of experience working within the community health setting in a field-based healthcare role
• 2+ years of experience with knowledge of the resources available, culture and values in the community
• Intermediate level of computer proficiency (including Microsoft Outlook, Teams) and the ability to use multiple web applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Ability to travel locally up to 120 miles round trip and up to 50% of the time (could include potential visits to alternative hospital or clinic sites as well)
• Access to reliable transportation with current automobile insurance that will enable you to travel to client and / or patient sites within a designated area
• Valid North Carolina driver’s license

Preferred Qualifications:

• Community Health Worker (CHW) Accreditation
• LPN, CNA, CMA
• Experience working in Managed Care
• Experience working in team-based care
• Prior home health experience
• Knowledge of Medicaid/Medicare population

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Ability to solve routine problems on own and can work with supervisor to solve more complex problems
• Ability to prioritize and organize own work to meet agreed upon deadlines
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords:

community health worker, care coordination, social determinants of health, Medicaid, patient advocacy, health education, case management, health risk assessment, home-based healthcare, patient outreach

Job Tags

Hourly pay, Minimum wage, Holiday work, Full time, Temporary work, Work experience placement, Local area, Remote job, Work from home, Home office, Flexible hours, Monday to Friday,

Similar Jobs