Job Description

Job Title: Employee Experience Manager - SFO Hub
Job Location: San Francisco, USA - 94010
Work Location Type: On-Site
Salary Range: $98,275.82 - $122,844.77

About Us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Summary

The Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Supervisor will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.

Benefits

• Career Growth: We invest in your professional development and offer clear pathways for advancement.
• Competitive Salary + 401(k) Match: Secure your financial future.
• Day 1 Benefits: Medical, Dental, Vision, Life Insurance, AD&D.
• Tuition Reimbursement: Invest in your professional development.
• Exciting Perks: Free meals, free parking, and the opportunity to be part of an industry leader that’s setting new standards in airline hospitality.
• A Winning Culture: Collaborate with top-tier professionals and be part of a company that values innovation, teamwork, and excellence.
• Paid Time Off: Vacation, Sick Leave, and Holiday Pay.
• Exclusive Perks: Membership to American Airlines Credit Union.

How You’ll Make an Impact

• Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.
• Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc.
• Conduct surveys and analyze feedback to assess employee satisfaction and well-being.
• Manage internal communication strategies to keep employees informed and engaged.
• Monitor and optimize employee touchpoints throughout the employee lifecycle.
• Develop and implement training programs to enhance employee skills and performance.
• Support diversity and inclusion initiatives within the organization.
• Lead the partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Ensure compliance with program payments.
• Meet with new hires every week to recap and evaluate orientation and training, answer questions, and address concerns.
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback, and ideas with leadership.
• Administer and report weekly Employee Engagement scorecard on new hire's engagement level and other KPIs.
• Send weekly reports to senior leaders on engagement trends, issues, training needs, etc.
• Organize and coordinate employee events, recognition programs, and team-building activities.
• Analyze data and metrics to measure the effectiveness of employee experience initiatives.

What We Look For in a Candidate

• A Bachelor’s degree or equivalent experience is preferred.
• Minimum of 3-5 years of experience performing root cause analysis, consulting leaders, and performing focus groups measuring employee retention.
• Experience in a metrics-based HR role with a focus on improving turnover, employee engagement, and processes is highly preferred.
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization. Demonstrates agility, strong interpersonal skills, and ability to lead and implement projects.
• An ability to solve problems without a manual.
• Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes, and cultures.
• Strong flexible communication skills with the ability to convey ideas and concepts that are easily understood and retained by various audiences.
• Ability to lead work groups and teams to achieve results.
• Exceedingly self-motivated, directed, and detail-oriented.
• Comfortable working in a service industry, light production environment.
• Basic to intermediate skills in Microsoft programs.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Job Tags

Similar Jobs