The Director Fraud Risk is responsible for analyzing fraud trends and patterns through trusted metrics for the Fraud Risk Management Department. The Director is responsible for day-to-day direct supervision of a team of fraud analysts working to prevent and detect fraudulent transactions. The position works to update and maintain department metrics and ensure responsibilities are being completed in a timely and accurate manner. The Director is expected to attract, retain, and develop talented fraud professionals to build bench strength within the team. Key Responsibilities include supervising the department’s day to day responsibilities such as transaction monitoring, case management, debit card strategy fraud prevention and rule writing, new account review, exception processing, and fraud phone queue. Leading a team responsible for debit card fraud prevention and detection through reviews of high-risk debit card transactions, debit card dispute activity and transaction reports. Monitoring debit card policy and rule performance, adjusting, writing, and implementing debit card rules, and maintaining rule performance and transaction declines to comply with compliance requirements. Leading and managing a team that provides support through a fraud call queue to the organization. Educating, training, and developing the team on effectively and efficiently identifying and reporting suspicious activity. Collaborating with other lines of business to ensure appropriate mitigation of fraud risks. Responsible for ongoing review and refinement of department procedures and reporting. Identifying risks, operational deficiencies, and trends through analysis of historical loss information. Staying up to date on developments and trends in the industry. Recommending and implementing actions to ensure such risks are appropriately understood and mitigated. Monitoring daily workflow to ensure compliance with departmental policies and procedures. Developing, training, recommending, and implementing goals, standards, policies and procedures for the team. Building cross-divisional relationships and partnerships to establish service level agreements that minimize risk and improve operational efficiency across the organization. Attracting, retaining, and developing a team of talented fraud professionals. Providing continuous support to the Senior Manager of Fraud Services. Experience & Skills Required: High school diploma or GED required. Advanced degree preferred or equivalent work experience. 8+ years of experience in banking operations, accounting, branch supervision, compliance, or a related field. 2+ years of supervisory/managerial experience preferred. Experience with card fraud rule writing and data analysis utilizing third party tools with Visa and Mastercard. Understanding of card processing data points. Strong understanding of Reg E. Basic understanding of accounting procedures, banking regulations and banking guidelines. Strong analytic and computer skills – Microsoft Word, Excel, Power Point. Ability to work independently in high volume environment with attention to detail. Ability to be flexible with work hours and daily workload requirements depending on need.
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