A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals. Responsibilities include delivering world class rider-service that ensures ongoing sales and high levels of rider satisfaction; meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs; inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process; delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way; assisting in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized; maintaining general cleanliness standards at store opening, throughout the day, and at close of business, including light janitorial duty; using company literature/resources and available training to stay current on product features; and regular, dependable attendance and punctuality. Requirements include passion for cycling and the Specialized brand; bike shop experience preferred; a current or former retail employee with 1+ years of experience preferred; excellent communication with the ability to effectively interact with riders and team members; ability to stand for extensive time periods; occasional walking, kneeling, or reaching; able to lift at least 50 lbs. or more and use proper lifting skills.
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