Job Description

The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire
$25/hr
Hybrid- 2 Days In Office/3 Remote
Responsibilities:
Build and maintain excellent relationships with assigned customer accounts and internal teams
Respond to customer inquiries via phone and email, using Salesforce case management
Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
Maintain communication with customers regarding order status or changes
Support service contract management including renewals, add-ons, and terminations
Collaborate with Inside Sales and Order Management to ensure seamless processing
Log all customer communications and updates in CRM
Support onboarding/order processing and escalate issues when needed
Requirements:
3+ years of customer service experience, ideally in a fast-paced or high-tech environment
Strong communication skills (written and verbal)
Detail-oriented with the ability to manage multiple tasks and priorities effectively
Proficient in MS Office; experience with Oracle and Salesforce preferred
Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com .

Job Tags

Contract work,

Similar Jobs

Shirley Contracting Company

Crane Operator Job at Shirley Contracting Company

...dedicated professionals to fill positions at all levels of our organization.Shirley Contracting Company, LLC is looking for Crane Operators to include Hydraulic and Cable Cranes to join our team.Qualifications:Valid NCCO Certification as appropriateValid Drivers...

TruCut incorporated

Maintenance Technician Job at TruCut incorporated

...headquarters and manufacturing in Sebring and additional manufacturing facilities in Salem and a warehouse and distribution center in Alliance.... ...we continue to grow, we are seeking a skilled and motivated Maintenance Technician to join our team. The ideal candidate will have...

Daughters of Charity Ministries

Power Plant Operator III - PRN Emmitsburg, Maryland Job at Daughters of Charity Ministries

..., tuition reimbursement, and paid time off. The Daughters of Charity in Emmitsburg Maryland is seeking a PRN (as needed) Power Plant Operator. POSITION SUMMARY: This position inspects, operates and maintains boilers, chillers, building management control systems...

Abacus

IT Developer - Remote Job Job at Abacus

...___TBDBrief Description of Job Duties:This position will be responsible for the maintenance nd support of the KDADS IT developed APEX applications. This position will also participate in development and design for new or modified application software .Specific Duties...

Eunomia Research & Consulting - Certified B Corp.

Sustainability Consultant Job at Eunomia Research & Consulting - Certified B Corp.

...Eunomia Research & Consulting is an independent and ethical environmental consultancy. We are social-environmental problem-solvers and researchers... ...economy sector Experienced with excel and able to model GIS experience Experience of working within a consultancy...

Customer Service Representative Job at The HT Group, Austin, TX

OVV0cE9vaXlJRlJLRE1kMSt3cTJHQ3gy