Job Description

Who We Are:

Tripalink is a leading co-living and apartment rental platform that aims to redefine urban living. With a strong presence in major cities across the United States, we offer modern apartments designed to create a sense of community among residents.

As a fast-growing startup, we are committed to building a community that supports personal growth, celebrates diversity, and encourages excellence. Our team is dedicated to providing exceptional living experiences through cutting-edge technology and unparalleled customer service. If you're passionate about making a difference and eager to be part of a team that values creativity and teamwork, we invite you to explore our career opportunities and join us on our journey.

Job Summary: The Concierge will assist guests, patrons, tenants, or employees with personal services such as making tour reservations, offering suggestions for events, and arranging transportation.

• Deliver consistently exceptional and elevated customer service to all customers.
• Adhere to company uniform and grooming standards.
• Serve as the initial point of contact for all resident requests and concerns including in-person, phone, and/or via email.
• Utilize property management software (e.g. Appfolio) to assist residents and upper management with daily tasks.
• Maintain a clean, organized and presentable working area/desk.
• Supervise and coordinate building access to vendors for scheduled work.
• Supervise and assist recurring vendors (e.g. security, porters, landscapers, pool service, etc.) to maintain accountability for their assigned duties and ensure high performance levels from all parties.
• Stay up-to-date with industry standards, technology and trends.
• Stay up-to-date with Fair Housing laws and regulations.
• Develop, update and maintain operating systems and checklists to help ensure all facilities are always clean and secure.
• Ensure accurate tracking and delivery of packages.
• Coordinate reservations for common areas and elevators.
• Monitor Emergency Response Systems.
• Respond to all emergency situations in a timely manner.
• Possible additional responsibilities not listed here.

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

Education and Experience:

• At least one year of hotel, resort, or apartment guest services experience (preferred).

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation:

The estimated hourly cash salary for this role is $18 - $22 per hour depending on experience.

What We Provide:

• Excellent Working Environment: Energetic, Ambitious, Passionate
• Great Team Experience
• Regular Team Building Activities
• Free Community Event Entrance
• Leadership Cultivation & Individual Development
• Networking & Resources from External Partners
• Opportunities of Rotation Among Departments & Locations

Diversity & Inclusion at Tripalink

Tripalink is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Note on Pay Transparency:

Tripalink provides an estimate of the compensation for roles that may be hired as required by state regulations. This role may also qualify for annual incentive and/or comprehensive benefits. Compensation may vary based on (a) location, as Tripalink factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Tripalink leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Tripalink reserves the right to modify this information at any time, subject to applicable law.

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