Job Description

Communications Manager Location Cleveland, OH :

The Cleveland Heights-University Heights Public Library (Heights Libraries) is seeking a Communications Manager to join our dynamic team. This position plays a key role in developing and executing communication strategies across multiple platforms, with a focus on building community awareness, promoting library services, and enhancing patron engagement. The Communications Manager will be responsible for crafting compelling narratives that support the library's mission and goals, ensuring that all messaging aligns with our values of inclusion, learning, and innovation.

This is a unique opportunity to help tell the story of Heights Libraries and connect with the Cleveland Heights and University Heights communities in meaningful ways. The ideal candidate will have experience in public relations, digital media, and content creation, with a passion for supporting public libraries and serving the community.

Key Responsibilities:

Develop and Execute Communication Strategies: Lead strategic communications planning to promote library programs, services, and initiatives. Ensure all external and internal communication aligns with the library's brand and goals.

Content Creation & Management: Create engaging and informative content across various formats, including social media posts, press releases, blog articles, newsletters, and promotional materials. Ensure consistent messaging across all channels.

Media Relations: Serve as the primary point of contact for media inquiries. Build relationships with local journalists and media outlets, pitching stories to increase the library's visibility in the community.

Digital & Social Media Marketing: Manage Heights Libraries social media accounts and website, creating digital campaigns to engage with patrons, raise awareness about library services, and increase participation in events. Monitor social media metrics to evaluate campaign effectiveness.

Branding & Community Engagement: Oversee and maintain a consistent, positive brand identity for Heights Libraries. Promote the library as a vibrant community hub and advocate for its role in promoting lifelong learning and cultural enrichment.

Event Promotion: Collaborate with the programming team to promote library programs, workshops, and community outreach initiatives. Develop communication strategies that drive attendance and participation.

Internal Communication: Work closely with library leadership to support internal communications. Develop and distribute internal newsletters, updates, and announcements to keep staff informed of important news, programs, and events.

Crisis Communication: Assist with communication during crisis situations (e.g., service disruptions, library closures, or emergencies), ensuring timely, transparent, and accurate messaging to the public and staff.

Education: Bachelor's degree in Communications, Public Relations, Journalism, or a related field.

Experience: Minimum of 5 years of experience in communications, public relations or a related field. Experience in a public library, non-profit, or community-based organization is preferred but not required.

Skills and Knowledge:

• Strong writing, editing, and proofreading skills with the ability to tailor messages for diverse audiences.
• Experience with social media management and digital content creation.
• Knowledge of media relations and the ability to pitch stories to local press.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with content management systems (CMS) and social media analytics tools.
• Familiarity with graphic design tools (e.g., Adobe Creative Suite and Canva) is a plus.
• Excellent interpersonal and communication skills with the ability to work collaboratively with staff, board members, and external partners.

Work Environment and Conditions:

Location: This position is based at the Lee Road branch of the Heights Libraries. Occasional travel to branch locations or community events may be required.

Work Schedule: Full-time, typically Monday through Friday with occasional evening or weekend hours for special events or time-sensitive communications.

Physical Requirements:

• Ability to sit at a desk and work on a computer for extended periods.
• Ability to occasionally lift and carry materials or promotional items up to 30 pounds.

Benefits:

Enrollment in the Ohio Public Employees Retirement System (OPERS) .

Comprehensive benefits package, including medical, dental, and vision insurance.

Generous paid time off, including vacation, sick leave, and 10 paid holidays annually .

Paid parental leave to support work-life balance.

Professional development opportunities to support continued learning and career growth.

Salary:

Competitive salary range of $57,408 to $71,760 commensurate with experience.

About Us: Founded in 1916, Heights Libraries has a long-standing commitment to serving the diverse needs of our community. While we've grown and evolved, our dedication to delivering outstanding library services remains unchanged. We strive to provide a welcoming, inclusive environment and be a place where everyone in the community feels seen, heard, and supported. Application Process: To apply, please visit the “Help Wanted” section of our website at Complete the employment application and submit your resume and cover letter by June 20, 2025 . Applicants must successfully pass a comprehensive background check and drug testing as part of the pre-employment process. Heights Libraries is an Equal Opportunity Employer and a Drug-Free Workplace.

Job Tags

Holiday work, Full time, Local area, Afternoon shift, Monday to Friday,

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